Questions, answered

Membership Experience helps healthcare associations and health plans improve member retention, engagement, and new non dues revenue. The work usually begins with the Membership Experience Scorecard, a diagnostic that benchmarks where your organization stands today and shows where the growth is hiding. From there, the Blueprint turns those findings into a clear, prioritized roadmap your team can act on.

For organizations that want ongoing leadership, we provide a Fractional Chief Membership Experience Officer, giving you executive level direction on member experience at a fraction of the cost of a full time hire. We also offer Strategic Support Services that turn member and industry insight into practical improvements across the association, along with Fractional Chief Innovation Officer services that help you build innovation funnels that drive revenue growth and member satisfaction.

We work with healthcare associations, professional and trade associations, health plans, and drug plans. In short, organizations that serve members and want to grow retention, engagement, and non dues revenue. We are based in Scottsdale, Arizona and serve clients nationally and internationally.

Most firms hand you a report and walk away. We bring proven frameworks, original research, and senior attention to every engagement. Our methodology has been refined across healthcare, associations, and industry, and it is grounded in work that produced multiple number one best selling books. You get senior consultants, real research, and a roadmap built specifically for your organization.

You work directly with a partner. You are never handed to a salesperson or a junior associate. Every engagement is handled by senior consultants, from the first conversation to the final deliverable.

Yes. All of the work we do with associations is done under a confidentiality and non disclosure agreement. Our partners and our organization hold an impeccable reputation, and we protect that reputation by protecting our clients and delivering exquisite value.

Because we have no control over how our recommendations are implemented, we cannot guarantee your specific results. What we do guarantee is exquisite service backed by deep research and multiple number one best selling books, giving you the foundation to build sustainable and predictable revenue growth while improving the membership experience.

Yes, there are a few. If your organization simply wants to check a box, the money you spend with us would be wasted. We believe that if you follow our program, you will see a multiple return on your investment, but that return depends on real commitment.

Organizations without a real budget for revenue growth are also not a good fit. There is a great deal of work behind our program, and that work requires a real budget. When those two things are in place, the partnership tends to pay for itself many times over.

The Scorecard typically takes about two weeks from kickoff to findings. The Blueprint follows once we agree on priorities. From there, meaningful gains in member experience and revenue build over the following months as your team puts the roadmap to work. Our aim is durable, compounding growth rather than a short lived spike.

Pricing depends on the scope of the engagement. The Scorecard is a fixed and accessible entry point, and larger engagements such as the Blueprint and fractional leadership are scoped to your organization and goals. You will always have clear pricing in writing before any work begins.

The best first step is the Membership Experience Scorecard. It gives you a clear, benchmarked picture of where you stand and where the opportunity is, without a long commitment to begin. Reach out to schedule a discovery call and we will take it from there.